If there is a free trial, one reminder will be sent before the end of the trial. You can expect to be billed at the end of your trial and on the same day (or the closest) the next months if you have a monthly subscription. For example, if your trial ends the 30th of January, you might be billed on the 30th January, then on the 28th February, then on the 30th March, then on the 30th April and so on.
If you want to manage your subscription(s), navigate to the product page of the product you are subscribed to (for example: https://shinypass.com/freeshippingincentive).
Click on the "Access Now" or "Access" button. Login with Squarespace if you are not yet logged in and pick the website for which you have a subscription for the specific ShinyPass product whose billing you wish to manage.
A "Manage Billing" button should appear.
Click it to manage your subscription(s), including cancellation if desired.
Alternatively, you may go to https://shinypass.com/login. Pick the product whose settings you want to access. Login with Squarespace and select your website if necessary. You will see a "Manage Billing" button at the top of the admin page.
Alternatively, you may email support_AT_shinypass.com (replace the "_AT_" with "@") to specify which subscription(s) you want cancelled.
If there is a money back guarantee period for a specific product (should be clearly indicated on the product page if there is one), you can ask for your money back for the first payment for a specific product, within the money back guarantee period which starts at the time of that first payment for a specific product.
We do not offer refunds otherwise.
Your subscription(s) will not be automatically cancelled if you uninstall our product(s) or your Squarespace website is closed/offline.
ShinyPass and Squarespace are different entities that communicate in limited ways through APIs and other means. It is your responsibility to follow the steps outlined on this page to manage/cancel your subscription.
Please remember that you may have multiple subscriptions if you went through our checkout more than once (for example, if you purchased more than one ShinyPass product or purchased a product for multiple websites).